Welcome to XRELAXER’s Help Center — here you’ll find answers to common questions about ordering, payments, delivery, and our partner brands.
🪑 About Our Products
Q1: What brands do you sell?
We partner with trusted and reputable massage chair brands that are known for their quality, innovation, and comfort. Our goal is to bring you a selection of the best massage chairs available in one place.
Q2: Are the products new and authentic?
Yes. All massage chairs sold by XRELAXER are 100% new, authentic, and sourced directly from authorized distributors or manufacturers.
Q3: Do your products come with a warranty?
Yes. Each brand provides its own manufacturer’s warranty, which will be included with your product. Warranty coverage varies by brand — please check the specific product page or contact us for details.
💳 Orders & Payments
Q4: What payment methods do you accept?
We currently accept PayPal for all online orders. You can pay securely using your PayPal balance, debit card, or credit card — no PayPal account required.
Q5: Is it safe to shop on XRELAXER?
Absolutely. All transactions are processed through PayPal’s secure payment gateway, which uses advanced encryption to protect your information.
Q6: Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, contact us right away at support@xrelaxer.com. We’ll do our best to update or cancel it before dispatch.
🚚 Shipping & Delivery
Q7: Do you ship internationally?
Yes, we offer domestic and international shipping on select products. Shipping options and costs are calculated during checkout.
Q8: How long will it take to receive my order?
Delivery typically takes 15–22 business days for in-stock items. For larger chairs or international orders, shipping may take longer depending on your location and the brand’s fulfillment center.
Q9: How can I track my order?
Once your order ships, we’ll email you a tracking number so you can monitor your delivery status.
🔁 Returns & Exchanges
Q10: What is your return policy?
Returns depend on the brand’s specific policy. Most allow returns within a set period if the item is unused and in original packaging.
Please contact support@xrelaxer.com with your order details, and we’ll guide you through the correct process.
Q11: What if my chair arrives damaged or defective?
If your item arrives damaged, contact us immediately with photos and your order number. We’ll work directly with the brand or supplier to arrange a replacement or repair as quickly as possible.
🧘 Product Use & Support
Q12: How do I set up my massage chair?
Most brands include detailed setup instructions or videos. Some also offer white-glove delivery and assembly for an extra fee — check the product listing or contact us for more details.
Q13: Who do I contact for technical support or warranty claims?
You can reach out directly to the brand’s service center listed in your warranty card, or contact XRELAXER, and we’ll connect you to the right support team.
📞 Still Have Questions?
We’re here to help!
📧 Email: contact@xrelaxer.com
📞 Phone: +1 (980) 530-1353
🏢 Warehouse :7107 19th St, Bismarck, ND 58503,USA
🏢 Hours: Monday–Friday, 9 AM – 6 PM (EST)