Thank you for shopping with XRELAXER!
We’re dedicated to delivering your massage chair safely and on time. Please review the following details about our shipping and delivery process.
1. Order Processing
All orders are processed within 6–10 business days after payment is confirmed.
Once your order is processed, you’ll receive a confirmation email with your order details.
When your order ships, you’ll receive a tracking number so you can follow your delivery in real time.
⚠️ Please note: Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Partners
We work with reliable shipping carriers and brand distributors to ensure your products arrive safely and promptly.
Depending on the brand and your location, your order may ship directly from:
The manufacturer’s warehouse, or
Our distribution partner closest to you.
3. Shipping Locations
We currently offer:
Domestic shipping across the United States
International shipping to select countries (availability may vary by brand)
Shipping options and costs will be displayed at checkout before you complete your order.
If your location is outside our regular delivery zones, please contact us at support@xrelaxer.com — we’ll do our best to arrange special delivery.
4. Estimated Delivery Times
Destination Estimated Delivery Time
| United States | 15–23 business days |
| Canada | 23–26 business days |
| International | 26–29 business days |
Delivery times may vary depending on the brand, location, and courier services.
Some premium massage chairs may require additional handling time for assembly or freight delivery.
5. Large or Heavy Items
Massage chairs are large and heavy items. Depending on the product, delivery may require:
Curbside delivery: The carrier delivers the item to your curb or driveway.
White-glove service (optional): Includes in-home delivery, setup, and packaging removal (available for an additional fee).
Please check the product page or contact us before ordering if you prefer white-glove delivery.
6. Tracking Your Order
Once your order has shipped, we’ll email you a tracking link.
You can monitor your delivery status anytime using that link.
If you haven’t received tracking details within 5 business days, please contact us at support@xrelaxer.com.
7. Shipping Delays
While we always aim for timely delivery, delays may occur due to:
High order volumes
Weather or customs clearance
Carrier or brand warehouse delays
We’ll always do our best to keep you informed if there’s any delay in your order.
8. Damaged or Lost Packages
If your package arrives damaged or goes missing in transit:
Please contact us immediately at support@xrelaxer.com with your order number and photos (if applicable).
We’ll investigate the issue and work with the brand or carrier to resolve it as quickly as possible.
9. Contact Us
For any shipping or delivery questions, please reach out to our support team:
📧 support@xrelaxer.com
We’re here to help ensure your relaxation experience begins smoothly — from checkout to your first massage.
Contact Information :
📧 Email: contact@xrelaxer.com
📞 Phone: +1 (980) 530-1353
🏢 Warehouse :7107 19th St, Bismarck, ND 58503,USA
🏢 Hours: Monday–Friday, 9 AM – 6 PM (EST)